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Frequently Asked Questions

How can I get more information? 
Tell us more about your requirements. We can provide you with comprehensive, useful and updated information by fax or email. Our friendly and professional staff own in-depth local knowledge and personal experience of the trips we offer and can provide helpful advice and practical travel tips. They will be pleased to help you or your travel agent select your holiday. This is one reason why most of our clients join us through personal referrals or have had a great experience with us previously

How fit do I have to be? 
Our guided experiences are first and foremost fun, educational and engaging. They can all be undertaken by anyone in reasonable shape. All our trips are graded, thus helping you to choose a suitable trip. Bear in mind that our tour products have a wide range from easy touring to physically challenges, not to mention adventure trekking, sea kayaking and mountaineering trips. For those who would prefer a less active holiday, or sign up for special interest trip, family vacation please does let us know. We take pride in tailor made holiday and able to come up with interesting program.

When is the best time to travel Vietnam? 
The climate in Ho Chi Minh City and elsewhere in the south is hottest and most humid in March and April. The dry season runs from November to April and the rainy season from May to October. In the north, the wet season is from May to September; December to March are the driest months.

What level of comfort can I expect? 
It may vary from one trip to another depending upon what trip you are undertaking. On all our trekking trips we stay overnight with local families in hilly and mountainous areas. All your gear will carried, all your meals are prepared. We utilise comfortable hotels of local flavour whenever available. During beach escapes and touring holidays we stay in local hotels supported by full staffs and amenities. All you have to do is enjoy yourself

What the accommodation like? 
Hotels range from budget to five-star. While deluxe properties are located only in the major cities, the charming, quaint and local family-run accommodations with varying levels of private facilities can be found through out the country. VietnamMyWay constantly stays abreast of hotel developments in order to offer our clients the best available lodging?

How safe is it? 
Your well being is of paramount importance on all our trips. Our local staff constantly reviews every aspect of your adventure and our expert guides are capable and fully conversant with the demands of travelling in remote and isolated regions.

What about travel insurance? 
Travel insurance is compulsory for any participant. It is advised that all travellers should have personal travel insurance confirmed before your departure. This will be really helpful in case of medical emergency evacuation. VietnamMyWay recommends ‘Go Safe Travel Insurance’. The travel insurance will cover against Hospital and Medical expenses and expenses as a consequence of accidents and/or unforeseen illnesses occurring to the insured individual during the period of Insurance.

Do I need to have some vaccination before the trip? 
No vaccinations are officially required by the Vietnamese authorities however immunisation against cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis is advised. Please consult your doctors for further medical advice. Plan also to bring mosquito repellent with you. Wearing long-sleeved shirts and slacks from dusk onward and avoiding perfume is also recommended. In addition to an ample supply of any prescription drugs you are taking (and a prescription which can be filled in case your pills go missing) bring medicines for: Headaches, diarrhoea, constipation, insect bites, sore throats, eye drops, cuts, etc. Medical standards outside Hanoi and Saigon are not of the quality of most western countries.

 

What about the food?
On all our trips, your health is a top priority. We are therefore fully aware of the healthy appetites that build up when trekking, kayaking or touring and will provide tasty and varied meals with plenty of fresh ingredients. All our food is prepared by genius local cooks who ensure high standards of hygiene and who serve a sensible combination of local and Western dishes. We also cater for vegetarians and customers with allergies (like seafood). When sometimes you may decide to choose your own meals, eat only the well-cooked food at decent hotels and restaurants. While snacks may be offered for sale elsewhere, one can never be sure of the conditions under which they have been prepared or the health/hygiene of the food handlers. You may want to bring along dried fruits and other "comfort food" for the bus ride (there is a " dining car" on the train which serves drinks and light meals).

Who is my guide?
Positive feedback from our clients has validated our policy of employing local people as guide. Our guides are open-minded, qualified and enthusiastic young people who can accommodate your travel needs and provide you with first-hand knowledge of local history and culture. They are also curious about foreign culture and are keen to engage in cultural exchange with visitors. They are there to make your trip a success.

What about Responsible Travel? 
We are highly committed to operating an environmentally responsible buisness. Our style of travel is environmentally, culturally and socially responsible - we call this 'Responsible Travel'. We work closely with local people and, where possible, train local people as staff and trip guides to ensure they know how to protect the environment and can make sensible decisions about matters affecting their future. This is our mission - to conserve the areas we visit, to keep them intact and unspoilt by tourism and to bring positive benefits to local communities.

Can I organize my own group? 
Our website is just a starting point. If certain trips are not suitable, or you don't want to follow the suggested itineraries, we will be delighted to devise a program suiting your travel interests. This service is available to any individual, family or group. We regularly organize tailor-made holidays for families, groups of friends, schools, clubs, societies, associations and special interest groups.

What is included in my trip? 
Inclusions vary depending upon the experience that has been booked with VietnamMyWay. We generally include accommodation in clean, friendly, convenient hotels with local character (where possible on a double/ twin-shared basis with daily breakfast), an experienced English speaking guide, food as stated in the itinerary, specific arrangement for special interest tours, all transfers & transportation including boat rides (if any), train journeys (if any), domestic flights (if any).

Are children charged the full room rate? 
Rates are normally reduced for children under the age of 12 years.

Are there any hidden cost or extra charges? 

NO! Read though the inclusion/exclusion sections on the itinerary booking description for specific information. Our quality of service, inclusions and daily rates on tours offer good value for money and rarely will you need to spend anything else.

Currency
Vietnamese Dong. In Vietnam credit cards are accepted at most hotels and better restaurants and shops. In Cambodia and Laos credit cards are accepted in major hotels.

Travellers’ Checks

In Viet Nam traveller’s cheques are accepted in the big cities but when you change them you need to bring along your passport. In Cambodia and Laos, traveller’s cheque are accepted on a limited basis and may be difficult to change.

ATM Machines and US Dollars

In Viet Nam: available in most of the major cities. US dollars, preferably crisp clean bills, are accepted almost everywhere.

How can I make a booking?

Of course you can! Bookings can be made online. Once you have made your selection, send us a completed reservation form by fax or email to enable us to process and confirm your booking. If you don’t find a tour option that matches your expectations or you want to create your own itinerary, then complete the customised trip form and email or fax it to us. We will tailor a trip to your exact specifications.

How can I apply for a visa?

Visitors to the Socialist Republic of Vietnam must obtain visa approval prior to entry. VietnamMyWay offers a Vietnamese visa approval service. The procedure can be summarised as follow:

(1) Passport details, arrival and departure dates to be provided to us no later than 14 days prior to your departure You can provide us these details by email, fax or snail mail; We will need your full name as stated in your passport, your gender, your date of birth, your passport number, your passports’ expiry date, your nationality, your arrival & departure dates, and a location to collect your visa - please advise which Vietnamese Embassy or Consulate where your want to get your visa stamped)

(2) We will then submit these details to the Vietnamese Immigration Department.

(3) The Vietnamese Immigration Department will confirm your visa approval to us and send it by fax or telex to the Embassy or Consulate in the country where you live.
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(4) We will send you the approval document via email.

(5) You bring your passport & 2 passport sized photos to Vietnamese embassy/consulate to get the visa stamped (stamp fee will be paid by you).

How do you cancel a trip?

As a general rule, our policy is that we must be informed of all cancellations in writing either by email or fax, unless otherwise stated. Cancellations will be charged as follows:
* More than 60 days prior to trip departure. No charge, however 100$US deposit is non-refundable. 
* 14 days before arrival: 10% charge

* 13-7 days before arrival: 60% charge

* Within 7 days before arrival: 100% charge.

More Questions?

If you have any other questions or require any further information, please do not hesitate to contact us. We will get back to you as soon as possible. You can also refer to the ‘Travel Guides’ page on this website for further information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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